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What is Girlfriend Galas versus The Giggling Goddess?
The Giggling Goddess is the LLC we created when we first conceived of the business. As we moved forward, the double G theme stuck. Our website and webstore, Girlfriend Galas, was the first and it contains all of the fun products that we tested and loved. Glamour-Grams came along shortly after and is always being expanded to include the the sets of Glam that we send to our Gal-Pals. Glam4Games was the result of the amazing season our favorite football team had in 2008 during which we wore our Cardinal Red boas to the games. We expect many more GG inspired sites and themes will be launched as we giggle and grow together and as a company.
Can I place a phone order or visit your store?
Girlfriend Galas does not operate a storefront at either of our locations. We do accept phone orders when necessary via our toll free number: 866-561-3450. We make every effort to return any missed phone calls promptly, so please leave a detailed message if we are unavailable when you call. Our business hours vary due to the nature of our website, but we can typically be reached between the hours of 10:00 a.m. and 6:00 p.m. Mountain Time.
How much stock do you keep on hand in case of a large order?
We strive to maintain a full inventory of the products available on our website unless noted as a "discontinued item". Our website is configured to only allow you to purchase the quantity in stock. If you would like to order a larger quantity than the website will allow, we suggest you call us at 866-561-3450 to order. Restocking an item in our warehouse usually takes 7-10 business days.
What if an item arrives broken or is not what I expected?
Items damaged in shipment are eligible for a replacement, store credit or refund. We may require the original shipment to be returned to our warehouse, so please do not discard any part of the shipment until you have spoken with us. Contact us via email at sales@girlfriendgalas.com or by phone 866-561-3450. Non-customized items may be returned or exchanged in a timely fashion in their original packaging with the original packing slip. Again, please contact us to make arrangements.
How quickly can I expect to receive my order?
Orders usually ship within 1 business days of placement. You will receive tracking information and/or a delivery confirmation number via the email address you provided as soon as the order is processed for shipment. This does not necessarily mean that your order is in transit as it can only be delivered to the carrier on an available business day. You can expect your item 2-10 business days after shipping. You will be notified if Girlfriend Galas experiences any unexpected delay in processing your order. Please note that we cannot be held responsible for delays due to weather conditions.
What is your Cancellation Policy?
Once an order is processed and you receive tracking information, the order cannot be cancelled. You may be eligible for a return or exchange depending on the circumstances. Please contact us immediately if you need to make any changes to your order and we will do our best to make arrangements. An attempt to cancel an order after shipment or refusal of the delivery may result in the shipping fees being deducted from the refund or credit due. You may be charged for original shipping charges in addition to return shipping charges based on the actual cost of shipping via the carrier. We ask that you take care in ordering.
How do I get discounts and current promotions?
Please sign up for our newsletter to receive current promotions. The newsletter is sent to our customers approximately every 6-8 weeks. Please contact us for additional details. We are happy to work with our customers in planning events and purchasing in large quantities.
How do I contact Customer Service?
You may call our toll free number (866-561-3450) or email us at sales@girlfriendgalas.com. We appreciate your business and will do everything we can to help you!
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866-561-3450
